West Kelowna utility customers are being advised that the city never calls residents to demand payment or to issue threats of turning off services.
The City of West Kelowna has heard from a customer saying that her mother had received a threatening phone call Tuesday, March 6. The phone scam involved an immediate demand for payment and a threat that the water was about to be turned off.
West Kelowna RCMP has been informed of the incident.
The City of West Kelowna does not accept credit cards, nor does it request payments or financial information over the phone.
What can residents do if they receive such a phone call? Hang up. If possible, please note any number that comes up on call display and provide it to West Kelowna RCMP via the non-emergency line at 250-768-2880.
If you have questions or concerns about your West Kelowna water bill, please call the city’s Utility Billing Department staff at 778-797-8850. The line can be busy, so if no one answers, please leave a message and staff will get back to you as soon as possible. Customers can also leave a message afterhours (before 8:30 a.m. and after 4:30 p.m.) with a daytime phone number that staff can call. Or email UB.Finance@westkelownacity.ca or visit https://online.westkelownacity.ca and register or log in to view the status of your account.